Call center reporting and monitoring based on your Cloud PBX queues, with an upgrade available to the PRO version.
Managing a service team with no real visibility into what happens in the queues means deciding in the dark: how many calls were missed, what’s the average wait time, which extensions respond fastest. CCB Lite turns the data already flowing through your Cloud PBX into clear reports and real-time monitoring — at no extra cost, with no other platform to manage.
Every Cloud PBX customer already gets CCB Lite at no extra cost. When your operation grows and needs call recording, automatic alerts, scheduled email reports, and API integration, upgrading to CCB PRO is available as a one-time investment.
CCB Lite is automatically included for every company with an active Cloud PBX — no need to sign up separately.
Do I need to sign up for CCB Lite separately?
No — every customer with an active Cloud PBX already gets CCB Lite automatically, at no extra cost and with no extra setup.
What's the difference between CCB Lite and CCB PRO?
CCB Lite covers essential queue reports and real-time monitoring. CCB PRO adds integrated call recording, automatic alerts, scheduled email reports, and an API for integration with other systems.
Is the CCB PRO upgrade billed monthly?
No — it's a one-time investment, with no additional monthly fee for the feature itself.
How many extensions do the reports support?
It works with every extension and queue configured in your Cloud PBX, with no additional limit.
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