Zap360

The solution

Companies handling WhatsApp, Instagram, and Facebook at the same time run into a quiet problem: every channel becomes a separate screen, every agent replies their own way, and messages get lost between apps. Zap360 centralizes all of it in a single service panel — with a reception bot that already routes the customer to the right department before any human agent joins the conversation.

Zap360 benefits

• Single service panel — WhatsApp, Instagram, Facebook, and website chat, no screen switching.
• Smart reception bot — automatically routes each contact to the right department, no manual work.
• Queues organized by department — Sales, Finance, Support, and Contracts (customizable to your operation).
• Automatic bot-to-human handoff — the ticket arrives already in the right queue, with no lost context.
• Service reports — full visibility into volume and team performance.
• Scales with your team — grows per agent, no system switch needed.

Every Zap360 plan removes the rework of managing isolated channels — one panel, a bot that already filters and routes, and a team that only handles what’s theirs.

Plans

Every plan includes full deployment of the triage bot, configured for your company’s departments.